Frequently Asked Questions

What devices does StepMelon support?

StepMelon runs on four platforms:

  • Apple Watch — Series 4+, watchOS 10.0+
  • iPhone — iOS 15.0+ (standalone step tracker or Apple Watch companion)
  • Android Phone — Android 8.0+ (standalone step tracker)
  • Wear OS by Google — Wear OS 5.0+ (pairs with Android phone app)

The phone apps work as standalone step trackers — no smartwatch required.

Do I need a smartwatch?

No! Both the iPhone and Android phone apps work as standalone step trackers using your phone's built-in motion sensors. A smartwatch is optional — pair an Apple Watch or Wear OS watch for wrist-based tracking if you have one.

How do rest days work?

You get 2 rest days per week. When you take a rest day, your streak continues and your goals reset. Rest days refresh every Monday.

What's included in Premium?

Premium includes streaks & achievements (16 badges), daily challenges (4 types), milestones (7 lifetime goals), seasonal events with collectible badges, pace notifications, smart insights & predictions, advanced theme customization (4 levels), main view customization (5 layouts), adaptive goals, and email support. $2.99/month or $19.99/year with a 7-day free trial.

Is my data private?

Yes! Your step data stays on your devices. On Apple, the optional iCloud sync uses your personal account — never third-party servers. On Android, all data stays local on your phone and watch. We don't collect, transmit, or store any personal information externally.

Can I use the phone app without a watch?

Absolutely. The iPhone and Android apps both track steps using your phone's built-in sensors. You get the same core features: 3-tier goals, rest days, streaks, achievements, and the Today dashboard. A smartwatch adds wrist-based tracking but isn't required.

How does sync work between my devices?

Apple: Your Watch sends step data to the iPhone app in real time. Settings and badges sync via your personal iCloud account. Android: Your Wear OS watch syncs with the phone app automatically. Goals, streaks, and achievements stay in sync across your connected devices.

Can I export my data?

Yes! The iPhone app lets you export your step history as CSV or JSON files.

Steps aren't counting — what should I do?

On Apple:

  1. Check Motion & Fitness permission in iPhone Settings
  2. Restart your Apple Watch (or iPhone if using it standalone)
  3. Reopen StepMelon

On Android:

  1. Check Activity Recognition permission in your phone's Settings
  2. Make sure StepMelon isn't restricted by battery optimization
  3. Restart StepMelon

If the issue persists, contact support@stepmelon.app.

Still have questions?

Contact Support